Infosys Onboarding

Not long after joining Infosys, my group noted that the onboarding process here in the US is unclear and leaves much to be desired. We were tasked with discovering the main pain points with the onboarding process and how we might address those pain points with a new application.

We asked ourselves what we knew about onboarding and came up with the following:

1. Fill in new hires with the essential information and software to navigate the company successfully.

2. Inform new hires of the rest of the company

3. Account setup and software installation.

4. Paperwork and legal documents uploaded and sent to relevant parties

We took the four main points and formulated our interview questions to ask new employees:

Interviewing Users

In addition, we created a survey with 10 questions to gather more insights from a wider range of new hires:

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The survey insights allowed us to identify the different applications and processes that are introduced during the onboarding process. It also helped us identify what users had the biggest issue with along with what part of the process went well.

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User Research

We used this information to create the following user persona Amy O Faolain:

Once we created the user persona, we took what we knew of the onboarding process and set up a open card sort for users. The goal of the open card sort was to allow users to organize the various application into categories they thought worked.​​​​​​​

Using our user persona and the card sorting results, we started to make sketches of our application.

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Wire framing

Our sketches were used to outline the steps the user would take in onboarding process. They helped us identify areas of the application we hadn't thought about such as how the user would get from screen A to screen B, or the what the goals of the user would be over time.

We tried a number of different ideas until we settled on a basic layout we likes. The sketches also gave us a roadmap for building out wireframes.​​​​​​​

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Style Guide

Once we figured out the general flow of our application we decided to start work on our style guide. The goal was to identify what color scheme we wanted to stick with as well as how we wanted to present our content.

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Prototyping

The style guide helped shape our focus as we moved into designing our low-fidelity prototypes. Since we knew the flow that we wanted and had the style guide, we were able to focus on making our application feel more interactive.​​​​​​​

Once we were happy with our low-fidelity prototype and the story of the application, we then started working on the high-fidelity prototype. This was the start of the refinement process and taking a critical look at our designs and how we could improve the user experience.

At the end of this refinement process we had an incredibly realistic looking onboarding application. The ideas and the onboarding process we outlined was incredibly well received by Infosys that they have incorporated our concepts into their onboarding process. It has helped streamline the onboarding process and improve the new hire's joining experience with Infosys.  

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